Privacy Policy

Last updated: November 2024

Arc-rain is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, store, and disclose personal information in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide

When you submit an enquiry through our website or engage our services, we may collect:

• Your name and contact details including email address
• Information about your banking arrangements relevant to our services
• Details about the services you are interested in
• Any additional information you choose to share in communications with us

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

• IP address and general location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To communicate with you about our services
• To improve our website and service offerings
• To comply with legal obligations
• To protect our legitimate business interests

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal obligation: Where we are required to process data to comply with the law

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period varies depending on the type of information and the purpose of processing.

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service providers who assist in operating our website and delivering services
• Professional advisers such as lawyers or accountants where necessary
• Law enforcement or regulatory bodies where required by law

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Arc-rain
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
[email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.