Our commitment to protecting your data rights
Arc-rain is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we fulfil our obligations and respect your rights under these regulations.
Arc-rain acts as the data controller for personal information collected through this website and in the course of providing our services. We determine the purposes and means of processing your personal data.
We adhere to the data protection principles set out in the UK GDPR:
Under the UK GDPR, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will respond to valid requests within one month and provide the information free of charge in most circumstances.
If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. We will respond to such requests within one month.
Also known as the right to be forgotten, you may request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected.
You have the right to request that we limit the way we use your personal data in certain circumstances, for example while we verify the accuracy of data you have disputed.
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis, unless we can demonstrate compelling legitimate grounds for the processing.
We do not use automated decision-making processes that produce legal or similarly significant effects based solely on automated processing of your personal data.
To exercise any of your data protection rights, please contact us at:
Arc-rain
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
[email protected]
We may need to verify your identity before processing your request. We aim to respond to all legitimate requests within one month. If your request is particularly complex, we may extend this period by up to two months, but we will notify you of any extension and explain the reasons.
While we are not required to appoint a Data Protection Officer under the UK GDPR given the nature and scale of our processing activities, we take data protection seriously. All data protection queries should be directed to the contact details above.
We have procedures in place to detect, report, and investigate personal data breaches. Where a breach is likely to result in a risk to the rights and freedoms of individuals, we will notify the Information Commissioner's Office within 72 hours of becoming aware of it. We will also notify affected individuals where required.
Where we engage third parties to process personal data on our behalf, we ensure appropriate contractual safeguards are in place and that they meet the requirements of the UK GDPR.
If we transfer personal data outside the UK, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities, to protect your data.
We may update this page from time to time to reflect changes in our practices or legal requirements. The date of the last update will be noted at the top of the page.
If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO through their website at ico.org.uk or by calling their helpline.
Last updated: November 2024